It's not easy to get people to finish forms, let alone to provide complete and
accurate information.
Here are ten reasons that will frustrate your website visitors and
prevent them from completing your forms. Mandoforms have no difficulty
in handling these 'traditional' pitfalls, as illustrated in the right-hand
column.
| |
Reasons for Failure |
|
Mandoform's Capability |
| 1 |
Broken links between pages: 'Page cannot
be found' errors. |
A Mandoform is a single deployed, self-contained
file. |
| 2 |
Irrelevant questions are asked (eg asking someone
who has already stated that they are single, for details of their
partner). |
Intelligent navigation through the form
avoids irrelevant questions. Forms are no longer than absolutely
necessary. |
| 3 |
Field data not properly validated (especially dates).
Leads to poor data quality. |
Sophisticated validation rules are easily specified
by the form designer. No programming or scripting required. |
| 4 |
Errors only reported when the form is submitted (to
the server). The user has to go back through the form again to
find the offending field/s and may have to re-enter all the data. |
Immediate validation by the applet on
the client. Leading to faster form completion and a less irritated
customer. |
| 5 |
Wizard-based approach, but slow response times between
pages |
The applet provides fast progress through
the form. |
| 6 |
Inappropriate terminology used for error messages
and on-screen prompts; not easily understood by the user. (Programming
skills don't necessarily go hand-in-hand with a knowledge of form
'usability' ). |
Mandoforms enable the non-IT business
functions to be closely involved in the forms creation process.
No programming or scripting required. |
| 7 |
Javascript errors. It's very difficult
to provide multi-browser support with so many versions of Javascript.
|
Mandoforms validation is platform independent
and does not encounter this problem.
|
| 8 |
The form works well with Internet Explorer
but not with Netscape (or vice versa). |
It can take a lot of time and effort to get a form
to work well with all browser types. That's not the case when Mandoforms
is used. |
| 9 |
No PDF output. Users can't save and print a copy
of the form locally. |
Mandoforms integrates with Adobe Acrobat. Form data
can be overlaid onto a PDF and printed by the customer. |
| 10 |
Free-format address entry. The user may feel it takes
too long to complete all their address details. There's a good
chance their input will contain errors. |
Automatic postcode lookup saves typing and improves data quality.
|